Frequently asked questions from customers will be updated here
1. How long does it take for me to receive my order?
- Shipping by Standard
Shipping time: 22 – 27 days from the date of shipment.
Since we ship from our global warehouses, orders can arrive anywhere from 3 to 4 weeks from the date of shipment depending on where you are in the world.
We recommend that you do not place an order if these times are not accepted.
- Shipping by USPS
Shipping time: 20 – 25 days from the date of shipment.
Since we ship from our global warehouses, orders can arrive anywhere from 3 to 4 weeks from the date of shipment depending on where you are in the world.
We recommend that you do not place an order if these times are not accepted.
- Shipping by FedEx
Shipping time: 7-10 days from the date of shipment.
Surely you are no stranger to FedEx shipping. But we do not recommend customers to use this train because the price is quite high. If a customer wants to receive their order immediately, they can use a FedEx unit and contact us because the shipping unit’s shipping fee is not $4.95.
FexEx shipping costs $15.45 for an order, if you want fast delivery within 7 days use this service.
We advise you not to order if these times are not accepted.
2. How do I change my shipping address?
After you place your order in our store. We will wait within 24 hours during this time if you want to change or adjust your information, you can contact us via email.
3. How do I track the status of my order?
- You can check your order on our website here
- We will automatically send your order information via email, if you do not receive the email, please check in your spam email folder.
4. How do I receive customer support?
Contact us directly via our email.
5. What do I do if I entered an incorrect shipping address?
Please contact us within 12 hours, to revise your order. We will not be responsible if the order has been shipped.
6. Do you ship to my country?
We do this very often and we have a large number of customers from the US.
7. Will my items come in one package?
All customer items will be carefully closed to avoid damage to the goods.
8. Why our price is much cheaper than the market?
Every customer will realize that the products in our store are much cheaper than the market.
- We produce in our own factory without intermediaries, so the quality of the product is something you don’t need to worry about.
- We cooperate with many carriers to get reasonable prices.
9. Why isn’t my tracking code up to date?
Our work after receiving the order:
- Wait 24 hours to see if there is any change from the customer?
- We will start producing your order 5-7 We pay great attention to the quality of the product so time is also an issue to do this.
- After completing the order and we begin to deliver to the delivery department. They will inspect the goods and then begin shipping. After 5-7 days tracking number will automatically update.
10. Is there any way we can get it fast?
We currently have two delivery units, USPS and FedEx.
- For USPS, the time you can receive the goods after the goods start shipping is 15-20 days. (depending on location).
- For USPS, the time you can receive the goods after the goods start shipping is 5-7 days. (depending on location).
11. Why am I not receiving my order tracking information?
If after 7 days you still do not have the order tracking code in your email, please check in the Spam section of the email. Many of our emails are sent to the spam folder of our emails.
12. Can I get a discount when I buy in bulk for my team?
For customers who buy in bulk, we will have attractive incentives for our customers. But for large quantity of products we need you to deposit 50% of production cost!
13. Can I change when I receive the wrong size?
- We will exchange for the product when the delivery does not match the size you have previously selected.
- Also, we can’t make changes for products that you choose the wrong size “The Size Chart is above the variation you choose”. Because all of our products are only produced when a customer orders, not products that are available in mass.
14. How long does it take to produce an order?
- Clothing products with fabrics
For these products, production time is 5-7 days depending on the meticulousness of the product
- Footwear, physical products
For these products, the production time takes about 7-10 days depending on the meticulousness of the product
15. The product is quite bad in terms of materials and stitches?
We’ve been getting a lot of reviews about Hawaiian shirts lately. Most of the customers are not happy to receive such an item. We have given them a refund and we have also fixed the problem and are not currently working with the current factory. We have changed the factory to achieve the best quality for our customers.
“All comments from customers are the driving force for the development of the Dallas Cowboys Home souvenir shop.”
16. Orders seem to be shipping slower than previous times
- That’s right! Recently, we received a lot of feedback from fans about the quality of the product. We worked with the factory to resolve product quality issues for Cowboys fans. That is the reason why orders from the beginning of December until now, production is quite slow.
- If any of the previous products are defective please contact us via email so we can exchange for a new one at no cost to you.